Step-by-step guidance
Who can do this: Cancellation requires billing-administration permission and authorized organization confirmation.
Before you begin
- The subscription and renewal date
- A review of cancellation and retention terms
- Any exports needed before paid access ends
Steps
- Open Plan, billing and support and review the subscription.
- Choose Cancel subscription and read the effective-date information.
- Confirm cancellation and retain the reference.
- Export needed information and use the stated privacy process for deletion requests.
Expected result
The subscription will not renew after the confirmed effective date, subject to published terms.
Next action
Complete exports and contact Billing or Security and Privacy for unresolved requests.
Common problems
- Cancellation and organization deletion are separate.
- Used paid periods have no automatic refund.
- Exports need appropriate customer-side protection.