Retention Summary
Different records follow different retention rules.
This summary publishes current product defaults and identifies the workspace, provider, legal, and backup periods that still require production or contractual confirmation.
Last updated 4 September 2026Application defaults reviewed · production schedule and legal requirements pending
Each public and commercial record has its own rule.
| Record category | Current period or criterion | Verification status |
|---|---|---|
| Website inquiries | 730 days from creation, subject to an earlier fulfilled-purpose or objection decision. | Application default; production confirmation pending |
| Incomplete trial requests | 30 days when registration is not completed. | Automated application default |
| Trial-account data | For the trial, any permitted recovery period, and the controlled deletion process. | Exact production period pending |
| Paying-account records | For the customer relationship, the agreed recovery period, and any separately required record period. | Contractual and production criteria pending |
| Billing and tax records | Transient billing-operation records use a 180-day cleanup default. Invoices, tax evidence, disputes, and legally required records follow a separately approved legal schedule. | Operational default present; legal period pending |
| Support correspondence | Until the support purpose, dispute need, and approved security or legal period have ended. | Production schedule pending |
| Marketing preferences | Consent evidence uses a 730-day cleanup default. Suppression and objection records remain while needed to respect the person's choice. | Application default present; legal review pending |
| Cookie-consent records | The browser preference remains until it is changed or browser storage is cleared. Any server-side evidence must follow the approved cookie schedule. | Browser behavior present; server schedule pending |
| Public analytics events | 395 days when the applicable analytics permission exists. | Automated application default |
| Lifecycle email records | 90 days under the current cleanup default. | Automated application default |
| Closed privacy-rights requests | 730 days after the last update. Open requests are not removed by this cycle. | Automated application default |
Workspace data and service records have different retention periods.
| Record category | Current period or criterion | Verification status |
|---|---|---|
| Customer workspace data | For the customer relationship and controlled recovery/deletion process, subject to customer instructions and applicable law. | Customer, contractual, and production criteria pending |
| Backups and restore copies | Until the approved backup rotation expires; deleted information must not be restored into active use except through a controlled recovery process. | Production cycle and restore procedure pending |
| Security logs | Until the approved detection, investigation, incident, and legal period ends. | Production schedule pending |
| AI prompts and outputs | The customer retention setting applies when configured. No fixed public period is stated while provider and production settings remain unverified. | Production and provider confirmation pending |
| Generated reports | 365-day application default unless the customer configuration or legal need requires another period. Expired report content and output files are removed while limited audit identity can remain. | Automated application default |
| Export packages and download links | Up to 30 days by default. | Automated application default |
| Integration logs | 90-day application default for supported connection errors and webhook deliveries. | Automated application default |
| Notification history | 90-day application default for generated delivery history. | Automated application default |
| Provider-side copies and logs | According to the approved provider contract and data-flow schedule. | Provider register and contract review pending |
A recovery period comes before controlled permanent deletion.
Ending a subscription does not immediately erase the workspace. After the recovery period, permanent deletion is handled by an authorized Allocyn administrator. Limited audit, billing, dispute, security, legal, and backup records may have different retention periods.
Some retention periods are still being confirmed.
The tables identify which periods are confirmed defaults and which remain unknown. The final periods depend on the service, provider terms, your settings, and applicable legal, incident, or dispute requirements. Contact us if you need a retention period confirmed for your company.
- ✓Exact trial-account recovery period
- ✓Paying-account and workspace criteria by record type
- ✓Backup and restore-copy cycle
- ✓Security-log and support schedules
- ✓AI provider retention and production setting
- ✓Billing and tax legal periods
- ✓Server-side cookie evidence
- ✓Provider-side copies and logs