Step 1Frame the client commitment
Record the expected scope, dates, deliverables, people demand, and relevant commercial terms. A retainer or proposed project can be considered beside active work before the agency confirms who will deliver it.
Step 2Allocate with the client mix in view
Compare required skills with schedules, leave, current assignments, and future availability. When two clients need the same person, the conflict can be resolved as a portfolio decision instead of being left to the individual.
Step 3Review delivery and economics together
Use progress, actual effort, retainers, expenses, cost, revenue, approvals, and client decisions in one review. Controlled reports can communicate the agreed picture without exposing the agency’s internal commercial information.